Frequently Asked Questions
We have created this list of some of the most frequently asked questions we receive. Please read these before contacting us to see if the answer to your question is already here.

1. How much is the shipping charge?
2. I never get a reply e-mail from you! Why?
3. Will you match a price on the same product from another company?
4. What are the side effects of any product? Can you send me more information on [any product]? I have been diagnosed with... and I am taking... Can I use...?
5. I would like to buy products from you for resale. Can you give me a volume discount?

Q: How much is the shipping charge?
A: Shipping charges are weight and destination based. Ground shipping starts from $4.95 and can be slightly more for certain products and destinations. For certain products, shipping may include handling charge. Please read our shipping policy for details.

Q: I never get a reply e-mail from you! Why?
A: We try to respond to all e-mails within 48 hours. If you don't receive a reply from us within 48 hours, your email server may be blocking emails from our account or our email address is not in the white-list of your anti spam software program.

Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.

To make sure that our emails and support e-mails are not filtered into your "junk" or "bulk" folder, please add A1Nutrition to your list of trusted senders. Here's how:

Hotmail: Place the domain a1nutrition.com in your safe list. The safe list can be accessed via the "Options" link next to the main menu tabs.

AOL: Place the domain a1nutrition.com in your address book.

Yahoo! Mail: If one of our e-zines is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.

Other providers: If one of your emails is being filtered, try adding our domain a1nutrition.com to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from a1nutrition.com. Follow their instructions for whitelisting our site.

We're very sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the ISPs to shut out the spammers.

Q: Will you match a price on the same product from another company? A: Sorry, but we have found that it is too time consuming to track down the legitimacy of a company, the company's price, their product availability, and the company's quality of service. Our first priority is providing you with high quality service. We really do appreciate the feedback and your business. We are doing everything we can to keep you coming back.

Q: What are the side effects of any product? Can you send me more information on [any product]? I have been diagnosed with... and I am taking... Can I use...? A: Unfortunately we cannot answer these type of questions. We do not have a medical doctor or nutritional professional/consultant on staff. Please consult a physician. We are an online store and cannot provide consultations for our customers and are not responsible for any claims manufacturers make about their products.

If you have any product specific questions - please contact the manufacturer of the product you want to buy.

Q: I would like to buy products from you for resale. Can you give me a volume discount? A: We offer volume discount deals on some, but not all products. Please send us a list of products you'd like to purchase. We will send you an individual proposal based on the volume of your purchase.

With this type of question - please send your message to management using our online request form

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